Question 1

What ingredients do you use in your candles?

Accepted Answer

At Candletruck, we hand-pour our candles with 100% natural soy wax, premium fragrance oils, and wooden wicks. Our candles are free from paraffin, parabens, and phthalates, ensuring a clean and safe burn. We carefully choose all our materials for their quality and sustainability.

Question 2

How should I care for my candle?

Accepted Answer

To ensure the best burn, trim the wooden wick to about 1/4 inch before lighting. Allow the wax to melt evenly across the surface each time you burn the candle to prevent tunneling (around 2 hours to reach full melt pool). Always burn your candle within sight and keep it away from drafts or flammable objects.

Question 3

How long will my candle burn?

Accepted Answer

Our 7oz candles burn for approximately 40 hours. To get the most out of your candle, we recommend trimming the wick before each use to prevent excessive soot and ensure an even burn.

Question 4

Why does my candle have white patches or a frosted appearance on the jar?

Accepted Answer

This is known as frosting — a natural crystallization that occurs in soy wax due to its molecular structure. It happens when the wax cools and solidifies, especially in temperature fluctuations. Frosting is common in 100% soy candles and is a sign of a natural, additive-free product; it does not affect the performance, scent throw, or burn quality of your candle. We embrace these small imperfections as part of the handmade charm.

Question 5

Why does the surface of my candle look bumpy or uneven after burning?

Accepted Answer

This is a natural characteristic of pure soy wax. As the wax cools and re-solidifies after burning, the rate of cooling and the crystal structure of the soy wax can lead to an uneven or bumpy surface. Unlike paraffin, soy wax is a plant-based material with a softer, more delicate composition, which makes it more prone to these textural changes. This doesn’t affect the performance or quality of the candle—just a sign you’re enjoying a clean, plant-based product!

Question 6

Do you ship internationally?

Accepted Answer

Currently, we only offer shipping within Singapore. However, we’re working on expanding our shipping options, so stay tuned for updates. If you’re outside our current shipping area and want to place an order, feel free to reach out—we’ll see what we can do!

Question 7

Can the vessels be repurposed?

Accepted Answer

Absolutely! We love the idea of our vessels having a second life. Once your candle has burned down, you can easily clean out the remaining wax and repurpose the jar. It can be used for everything from holding small plants to storing office supplies or even as a decorative piece. We hope our candles inspire creativity even after their initial burn!

Question 8

How can I get in touch with you?

Accepted Answer

We’d love to hear from you! If you have any questions or feedback, feel free to DM us on our Instagram account or email to info@candletruck.co. We’re here to help!

Question 9

What should I do if my candle arrived damaged?

Accepted Answer

We take great care in packaging your order, but if your candle arrives damaged, please contact us immediately with a photo of the damage. We’ll be happy to resolve the issue and get you a replacement or refund.

Question 10

Can I return or exchange my candle?

Accepted Answer

Due to the nature of our products, we do not accept returns or exchanges unless the item is damaged during shipping. If you have any issues with your order, please get in touch with us right away, and we’ll do our best to make it right.

Question 11

How do I know which scent is right for me?

Accepted Answer

Choosing a scent is a personal experience, and we understand it can be tricky. We recommend reading through our scent notes and descriptions to see which one resonates with you. If you’re still unsure, feel free to reach out—we’re happy to help guide you based on your preferences!

FAQ